We have been having issues recently with our return emails being denied access to our customers’ InBoxes (“IF YOU DON’T GOT A TICKET, YOU’RE NOT GETTIN’ IN!!”)
You may have to add “thepianodoctorltd”, or perhaps the word “piano”, to your list of safe words in your email client to allow us to get past the bouncer, and not end up in your ‘Spam’ folder!